WHAT HAPPENS IN A SESSION?
A session will last approximately two hours and usually you will only need to book one session with Ian as he work with both you and your dog(s) and give you the tools that you need to continue to train independently. We do recommend that you plan for Ian to be with you for anything up to 3 hours though as Ian will stay with you for as long as you need to start to feel comfortable and you know how to continue with the training by yourself. Ian does not leave until you are seeing results and a training plan is in place to address the behaviours.
WHEN DOES IAN DO SESSIONS AND HOW LONG DO I NEED TO WAIT?
Ian works on Monday - Thursday and Saturday. Ian does do a later appointment on a Monday or Tuesday (usually around 5pm). Saturdays and evenings tend to get booked up a long time in advance so flexibility is always appreciated.
Ian tends to book 4 - 6 weeks in advance. We do keep emergency slots for those cases that need to be seen quickly and we run a cancellation list for those that can be flexible. Please say at the time of booking if you would like to be considered for a cancellation slot.
DO I GO TO IAN OR DOES HE COME TO ME?
When you get in touch we will work out what the best approach is. If the behaviours are in and around the home environment then it is a lot more useful for Ian to come to you. Wherever possible we are considerate of the financial implications that a home visit has and we will always offer for you to come to Ian if that is possible. If you would prefer Ian to come to you anyway, that is also not a problem.
HOW MUCH IS A SESSION?
A session with Ian at Beech Tree Kennels or North Molton is £125. If Ian does a home visit then we will provide a quote before booking a session.
Ian only takes payment after a session when you are both happy, have seen results and have a training plan in place. No deposit is needed.
WHAT DO I NEED TO DO BEFORE A SESSION?
Nothing! We get a lot of people feeling a bit nervous or churned up before the session but Ian will lead the session and tell you exactly what you need to do and when. You don’t need to do anything special or get anything prepared, Ian will just want to see your dog in its normal state. We also get a quite a few people that are overcome at the sessions: with anxiety, relief, stress - it is an emotional time because we all love our pets. Just let everything happen naturally. You just need to relax and know you are in safe hands.
Don’t worry if Ian isn’t bang on time for your session. Frequently Ian will be travelling from another appointment and this can be up to two hours away. We always leave plenty of time for the session, then add on time for an overrun, then add on travel time, then a bit of traffic time as well for good measure! With all the planning we do, sometimes lateness can’t be avoided. We always make a commitment that Ian will be with you as long as you need and he doesn’t rush off. So, if he is late for your session take comfort that he is staying true to his commitment of not rushing off. If he is late to you, he will not cut you short, nor will rush off from you.
If you take Ian’s arrival time as a rough guide then you won’t go far wrong. Always leave 3 hours for a session.
If time is critical for you, please do say at booking as then we will make sure that Ian gets to you on time.
WHAT HAPPENS IF I HAVE QUESTIONS AFTERWARDS?
After the session you can stay in touch with Ian to ask any questions and for reassurance and repeating of any information/instructions that you may feel haven’t stuck. Ian is always available on email or on a call.
WHAT HAPPEN’S IF THINGS DON’T SEEM TO GO WELL AFTER THE SESSION?
This is not unheard of and that is why Ian is available for follow up questions.
First thing to ask yourself (and answer honestly!) is are you doing everything exactly per the training. If yes, then do get in touch. If no, go back to basics and give it a go. It might be the smallest thing you are forgetting.
Mostly importantly, remember that one episode is not complete regression - that might just be it. Put it behind you and approach afresh the next day. Your dog will have forgotten the incident so you must too.
DIRECTIONS TO BEECH TREE KENNELS AND NORTH MOLTON
If you are coming for a session with Ian you will be offered to go to Beech Tree Kennels or North Molton. Here are the instructions:
Beech Tree Kennels
When you arrive, go down the drive and turn left at the bottom, drive passed reception on the left and head towards the end of the yard. Ian will be parked up, usually in the Land Rover. If for any reason he is not in the car he might be finishing a session so please just wait and he will find you.
When you get into North Molton, there is a garage on your left, go up Back Lane (immediately after garage). At the top of Back Lane we open onto The Square. We are Blakesville, (EX36 3HP) the green house, bay windows and green front door. The house sign is over the front door. If you knock Ian will take you to the Old School for your session.